Terms of Service

Welcome to LLMBaaS

Welcome to LLMBaaS, a platform dedicated to enterprise-grade AI applications, model gateway routing, and agent workflows. These Terms of Service ("Terms") govern your use of our website, services, and AI backend workspace.

By accessing or using LLMBaaS, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our service.

Our Service

LLMBaaS provides AI-powered backend tools designed to:

• Access multiple AI model providers through a unified gateway
• Build intelligent Agent engine and configure prompts/skills
• Maintain enterprise knowledge bases and RAG search capabilities
• Monitor API usage, traces, and cost metrics across your organization

User Accounts and Eligibility

Eligibility

• You must be at least 13 years old to use our service
• Users under 18 should have parental supervision
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account

Account Responsibilities

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• Provide accurate and up-to-date information

Acceptable Use

You agree to use our service responsibly and in accordance with these guidelines:

Permitted Uses

• Configure AI Agents and client integrations using our platform tools
• Organize business knowledge documents and retrieval systems
• Route developer application requests safely and within your cost limits
• Use the service for its intended purpose of AI backend building and orchestration

Prohibited Activities

• Harassment, abuse, or harmful content
• Attempting to exploit or manipulate the AI system
• Sharing illegal, offensive, or inappropriate content
• Violating others' privacy or rights
• Using the service for commercial purposes without permission
• Attempting to reverse engineer or hack our systems
• Creating multiple accounts to evade restrictions

Content and Conversations

Your Content

• You retain ownership of the content you share in conversations
• You grant us permission to process your content to provide our service
• You are responsible for the content you share
• We may remove content that violates these Terms

AI-Generated Content

• AI responses are generated automatically and may not always be accurate
• AI-generated content is for creative and technical guidance, not a substitute for professional production advice
• We do not guarantee the accuracy or completeness of AI-generated suggestions
• Use AI-generated content at your own discretion

Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Privacy Policy

• We protect your prompt data and personal information
• We do not sell your data to third parties
• You can delete your prompt projects and account at any time
• We use industry-standard security measures

Subscription and Payment

Free and Paid Services

• We offer both free and premium subscription options
• Premium features may include unlimited prompt projects, advanced scene packs, and collaboration tools
• Subscription fees are billed in advance and are non-refundable unless required by law
• You can cancel your subscription at any time

Billing and Refunds

• All fees are due in advance and charged to your chosen payment method
• We may change subscription prices with advance notice
• Refunds are provided in accordance with applicable law
• Disputed charges should be reported promptly

Intellectual Property

• LLMBaaS and our technology are protected by intellectual property laws
• You may not copy, modify, or distribute our software or content
• Our trademarks and logos are protected and may not be used without permission
• We respect others' intellectual property and expect the same from users

Service Availability

We strive to provide reliable service, but cannot guarantee uninterrupted access:

• Service may be unavailable due to maintenance, updates, or technical issues
• We reserve the right to modify or discontinue features
• We are not liable for service interruptions
• We will provide reasonable notice of planned maintenance

Limitation of Liability

• We do not guarantee the accuracy or reliability of AI-generated responses or technical recommendations
• Our liability is limited to the amount you paid for the service
• We are not responsible for decisions made based on AI-generated guidance
• Use our service at your own risk and judgment

Termination

Either party may terminate this agreement:

• By you: You may delete your account at any time
• By us: We may suspend or terminate accounts for Terms violations
• Effect: Upon termination, your access to the service will end
• Data: You may download your data before termination

Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will notify you via email or through our service
• Changes will take effect on the date specified in the notice
• Continued use of our service constitutes acceptance of new Terms
• If you don't agree to changes, you may terminate your account

Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

Contact Information

If you have questions about these Terms of Service, please contact us: